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How to deal with Difficult Customers and Online Reviews

Monday, March 26 | 12:00 PM - 1:00 PM

ATB Entrepreneur Centre, Calgary

Learn how to deal with complaints professionally and not personally. Proactive and productive results to keep your customers happy – and coming back! 

The Speaker: Sergio Neaves – BBB (Accredited Business Coach)

Sergio brings his varied business background and his enthusiasm for working with people to his role as Accredited Business Coach with BBB.

Prior to joining BBB in 2014, Sergio studied International Affairs before enrolling in Business Operations Management. His work experience includes managing a publicity business, a financial career with RBC and TD Bank and the co-administration of a video production company.

Through his unique perspective Sergio now assists BBB Accredited Businesses optimize their message to the public and focus on positive business relations with customers and fellow businesses to maximize their performance.

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