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Changes to the Alberta Consumer Protection Act and the Impact on Your Business

Tuesday, August 21 | 12:00 PM - 1:00 PM

ATB Entrepreneur Centre, Calgary

The Alberta Legislature recently changed Alberta’s consumer protection laws through the enactment of Bill 31: A Better Deal for Consumers and Businesses Act. Along with changing the title of the Fair Trading Act to the Consumer Protection Act, Bill 31 introduces new provisions that regulate the relationship between businesses and consumers. Most notably, the new provisions restrict what businesses can contractually impose on their customers in areas such as terms of service, mandatory arbitration, and even social media usage. As a result of the changes already in place and the further changes coming throughout the next year, it will be important for businesses in Alberta to understand their rights and obligations in the new legal landscape. This presentation will provide an overview of the Consumer Protection Act including the notable changes, and will discuss how businesses can adapt and thrive under the modified legislation.

The Speaker: Samantha Stokes and Lillian Pan

Samantha Stokes is an associate in Dentons’ Litigation and Dispute Resolution group in Calgary and has a developing practice in corporate and general civil litigation, with a focus on real estate and construction disputes. She has appeared before the Court of Queen’s Bench of Alberta and the Provincial Court of Alberta. Prior to joining Dentons as an associate, Samantha completed her articles at the Firm, and also served as a summer student in 2014. During law school, Samantha spent a year working in the legal department of a major energy company.

Samantha holds a Bachelor of Science from the University of Ottawa, and a Master of Science from Queen’s University, where her research was in the area of Pharmacology and Toxicology.


Lillian Pan’s practice is primarily focused on commercial litigation, including the areas of business litigation, securities, product liability, energy and employment litigation. She has appeared before many levels of court, including the Alberta Court of Queen’s Bench, the Alberta Court of Appeal, the Ontario Court of Appeal, the Ontario Superior Court and the Federal Court; as well as the Alberta Securities Commission and the Ontario Securities Commission.

*Rogers will be sponsoring lunch for this workshop**

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